Alternately, select a recent contact to initiate a video call. Click New FaceTime and add the contacts that you want to share your screen with, then click the FaceTime button. The following steps show you how it's done on a Mac. You can also watch streamed movies and TV shows together, which is the focus of this article. Thanks to SharePlay, you can share your screen or a specific app window on your Mac's desktop with the people you're chatting with, provided they're also using an Apple device running iOS 15.1 or later or macOS 12.1 Monterey or later. Officially called SharePlay, and previously only available on iPhone and iPad, Apple's new screen sharing feature allows you to share your Mac's screen with other people on a FaceTime call, which opens up new possibilities for sharing experiences with friends and family. In macOS Monterey, FaceTime received some major enhancements on the Mac, including the ability for you to share your screen with other people on a video call. Expect Monterey 12.1 to be released to all users in late fall 2021. Whenever the user wishes to end their screen broadcast, they tap the red bar and tap Stop on the Screen Broadcasting prompt.Note: The SharePlay feature in FaceTime requires macOS Monterey 12.1, which is only available to beta testers at the time of writing. The user receives chat popups from the rep at the top of the screen, and to respond, they simply tap the popup to begin typing their response. While screen sharing, the user can navigate in and out of applications, and the representative sees everything on the device's screen from the rep console.ĭuring the broadcast, the rep and user can continue to chat. As long as the red bar is present, the iOS user's screen is being shared with the BeyondTrust support representative. Once screen sharing is in progress, a red bar appears at the top of the screen.A countdown appears, indicating when broadcasting will begin. Once the representative accepts the session, the chat dialog appears.Enter the site name and session key provided by the representative.Open the BeyondTrust Remote Support Customer Client app on the iOS device.To start screen sharing with a representative from the BeyondTrust Remote Support customer client, follow the steps below. This allows the representative to view the user's screen in real time to better troubleshoot issues being experienced with iOS applications or the mobile device itself. Once a user has screen sharing enabled on their iOS device, they can use this functionality to share their screen with a helpdesk representative. Start Screen Sharing with the BeyondTrust Remote Support Customer Client from an iOS Device At this point, the iOS device can begin broadcasting its screen to other applications. Screen Recording will then appear under the Include section. Scroll down to the More Controls section and tap + by the Screen Recording option.From the iOS device, go to Settings > Control Center.However, before a user can start screen sharing from their device, they must configure their device to use this functionality. IOS mobile devices can share or broadcast their screen to other applications, such as the BeyondTrust customer client app. Configure the iOS Device for Screen Sharing Support your customer's Apple mobile devices through view-only screen sharing from your Windows, Mac, or Linux representative console.
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